Payment

Le Twist (Sculptables) accepts Visa, MasterCard, American Express and Discover. You may also mail us a money order.

Back orders

Any items that are unavailable will be placed on back order. You will be contacted of the back order status via email.

Changing orders

You may request a change to your order provided the order has not already been charged to your account. Please email info@letwist.biz to request a change to your order.

Canceling orders

You may request that an order be canceled provided it has not already been processed and shipped. Simply email info@letwist.biz to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. If you request to cancel an order that has already shipped it will treated as a return, subject to our return policy.

Returned checks

There is a $35.00 service charge on a returned check.

Guarantees

All products are guaranteed against defects. We will exchange it or credit your account toward future merchandise. All claims on defective merchandise must be made within 20 days of invoice date.

Processing time

All online orders will ship UPS Ground within 24 hours (next business day), provided there are no problems with payment verification. Please note that tracking numbers are sent from QUANTUMVIEW@UPS.COM

Shipping errors

Although we do our best to ship efficiently, errors do happen. If we ship the wrong item we will send out the replacement at our expense via UPS Ground only. We ask for your cooperation in shipping the incorrectly received items back to us.Your Le Twist account will be credited for the ground freight charges incurred to return any incorrectly shipped product.