Returns

Le Twist offers a no-hassle return policy. If, for any reason, you are not satisfied with your purchase, return it and Le Twist will promptly refund your payment to the original credit card (excluding your cost of returning the package to Le Twist). Simply follow the instructions below:

  1. All return items must arrive back to Le Twist in new condition and in original packaging.
  2. Contact Le Twist at (917) 881-1964 during business hours for a return authorization number prior to returning the item. Products will not be accepted without a return authorization number.
  3. Indicate your return authorization number on the packing slip and include your packing slip with your return. Please clearly mark “Return” on the front of the packaging.
  4. Returns must be shipped prepaid directly to Le Twist.
  5. Shipping charges are not refundable unless item is defective or damaged.
  6. Ship returns to:

    Le Twist
    10860 Switzer Ave #107
    Dallas, Texas 75238

  7. Please allow two weeks for your return to be processed.
Returns cannot be accepted beyond 30 days from the original shipping date.

Disclaimer

Le Twist’s (Sculptables) maximum liability in the sale of these goods shall be the replacement of any goods proven to be defective or incorrectly shipped. Purchaser shall give written notice to seller within 10 days of receipt of order. Le Twist (Sculptables) shall not be liable for any consequential damages or loss of income arising out of the use or inability to use any products of Sculptables.